We are always fair

#XUG17Orlando Cancellation Policy
#XUG17EU Cancellation Policy

Sometimes it happens, that circumstances demand a cancellation of your conference booking. As a not-for-profit independent group it is essential to count on our members and their purchases to remain financially stable.

But, we are fellow colleagues and will make it fair for you. If you would like to cancel, please write directly to weare@xmpieusers.org.


Cancellations received before September 15, 2017 will be refunded minus a $250.00 processing fee. Cancellations received after September 15, 2017 will forfeit their registration fee in its entirety. However, we will offer you the opportunity to transfer your registration to someone else without additional costs or fees.

Last but not east we can offer you to switch your ticket to a virtual ticket, so you’ll have access to all conference materials, session pdfs and video recordings when staying at home. We will credit you your paid about and refund all above the price of the virtual ticket ($699). Sounds like a good deal, or?

No refunds will be issued for any missed sessions or events, including sessions missed due to travel delays or cancellations.

In the unlikely event that XUG cancels the event for which you have registered, the registration fee paid can either be held on account for a future event or fully refunded, whichever you prefer. XUG is not responsible for any expenses incurred by you as a result of your registration, whether the event was attended, postponed, or cancelled.